mykad99 FAQ
Answers for Malaysian Players

The minimum deposit at mykad99 is RM50 for all supported payment methods. This includes Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, and cryptocurrencies such as USDT, BTC and ETH. This minimum is the same across all methods — no method has a different limit.

Yes, mykad99 supports deposits via FPX (Financial Process Exchange), an online banking payment system that connects most local Malaysian banks. You can deposit directly from your bank account without entering a card number. The process is fast and the minimum deposit remains RM50.

mykad99 does not charge any deposit processing fees on the platform's end. The amount you enter is the amount credited to your account balance. However, some banks or e-wallet providers may apply their own small fees — please check directly with your payment provider.

mykad99 accepts a range of payment methods popular in Malaysia: Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, and ShopeePay. For players who prefer digital assets, we also support cryptocurrencies: USDT, BTC and ETH. All these options are available for both deposits and withdrawals.

To deposit crypto, log in to your mykad99 account, select the crypto payment method (USDT, BTC or ETH) on the deposit page, and you will receive a wallet address to send your assets to. Once the transaction is confirmed on the blockchain, your account balance will be credited. The minimum deposit remains RM50 (in equivalent value at the current rate).

Withdrawals at mykad99 are processed within 1 hour after the request is approved, including via Touch 'n Go eWallet. The minimum withdrawal is RM50. Make sure the name on your e-wallet account matches the name registered at mykad99 to avoid delays.

Yes, the mykad99 website is fully optimised for mobile browsers. Open Chrome, Safari or any modern browser on your phone, type in the website address, and you can log in and play straight away. No app download is required, and the layout adjusts automatically to fit your screen size.

mykad99 is accessible on Android, iOS, Windows and macOS — any device with an up-to-date web browser will do. This includes Android phones and iPhones, iPad tablets, laptops and desktop computers. We recommend a current browser such as Chrome, Firefox, Safari or Edge for the best experience.

Try clearing your browser's cache and cookies: in Chrome, go to Settings > Privacy & Security > Clear Browsing Data. Then restart the browser and access mykad99 again. If the problem persists, check that your internet connection is stable or try switching to a different network.

Yes. On Chrome for Android, tap the three-dot icon in the top right corner and select "Add to Home Screen". On Safari for iPhone, tap the Share icon and select "Add to Home Screen". This creates a shortcut so you can open mykad99 faster, just like an app — no download required.

If the connection drops during a game, the round in progress will usually be completed automatically by the game server based on the random outcome already generated — it is not suspended. Reconnect to the internet and reload the page, then check your game history in your mykad99 account to see the latest result.

Account verification is typically requested when you make your first withdrawal, or when account activity reaches a certain threshold under the platform's compliance policy. mykad99 also reserves the right to request verification at any time if there is a need to confirm the identity of the account holder for the security of all parties.

Accepted documents include a Malaysian identity card (MyKad) as the primary identity document, or a valid passport for foreign nationals. For address verification, you may be asked to provide a recent bank statement or utility bill. Make sure all documents are clear, unobstructed, and still within their validity period.

KYC is a standard industry compliance requirement that protects players from fraud, money laundering, and unauthorised access. It also ensures that withdrawals are sent to the rightful account holder. mykad99 operates under international licensing that requires this procedure as part of responsible gambling practices.

All submitted documents are stored with industry-level encryption. mykad99 uses this information solely for internal verification purposes and does not share it with third parties without your consent, except where required by law. For more details on how your data is handled, please refer to our Privacy Policy.

If your KYC application is rejected, mykad99 will inform you of the reason. Common reasons include images that are too blurry, cropped, or expired. Resubmit clearer documents and make sure all information is fully visible. If you need assistance, contact support via live chat or email.

Register a new account at mykad99, then make your first deposit of at least RM50. The 150% welcome bonus — up to RM888 — will be credited automatically to your account. For example, a deposit of RM100 gives you a bonus of RM150, bringing your total balance to RM250 to play with.

The wagering requirement for the welcome bonus is 20x the bonus amount received. For example, if you receive a bonus of RM150, the total amount to be wagered is RM150 × 20 = RM3,000. If you receive the maximum bonus of RM888, the wagering requirement is RM888 × 20 = RM17,760. Once this amount is reached, bonus winnings can be withdrawn.

Generally, bets placed on slot games, live casino, and table games count towards the wagering requirement. However, the contribution from each game category may vary depending on the applicable promotion terms. Please check the mykad99 Terms & Conditions page for full details on each active promotion.

Yes, in most cases you can contact mykad99 support to cancel a bonus before wagering has started. However, once wagering begins, cancellation may not be possible. Bear in mind that cancelling a bonus means any winnings derived from that bonus will also be forfeited. Contact the support team for further guidance.

The 150% welcome bonus up to RM888 is for new players only — each account is eligible for one claim only. mykad99 monitors duplicate registrations; attempting to open multiple accounts to claim the bonus repeatedly may result in account suspension. Existing players can enjoy other promotions available from time to time.

Yes, mykad99 live chat operates 24 hours a day, 7 days a week including public holidays. Click the live chat button on the website to connect directly with a support agent. This is the fastest way to get immediate assistance for login issues, deposits, withdrawals or any general enquiries.

The mykad99 support team can assist in Bahasa Melayu and English. You are free to write in either language — our agents will reply in the same language. For Malaysian players, full Bahasa Melayu support is available so no important information gets lost in translation.

Yes, you can contact the mykad99 support team by email at [email protected]. Email is suitable for enquiries that require document attachments, such as KYC issues or detailed complaints. For urgent matters such as a locked account or a deposit not received, live chat is the faster option.

To speed up the support process, please have ready: your mykad99 account username or email, the transaction ID (if related to a deposit or withdrawal), a screenshot of any error if applicable, and a brief description of the issue. This information helps the support agent understand your situation faster and provide an accurate resolution.

All bonus terms, game rules, betting limits and withdrawal policies are set out in detail on the mykad99 Terms & Conditions page. We recommend reading them before claiming any promotion. If any section is unclear, our support agents are ready to explain further via live chat.