mykad99 Privacy Policy
mykad99 takes seriously its responsibility to protect the personal information of every player. This Privacy Policy explains in detail how we collect, use, store and disclose your data, as well as the rights you have as a user of our platform.
The Data Protection You Deserve
Every step we take in handling your personal data is designed to ensure complete security, confidentiality and transparency.
High-Level Encryption
All data transmitted between your device and mykad99's servers is protected using 256-bit SSL/TLS encryption protocols. This ensures your personal and financial information cannot be accessed by any unauthorised party.
Secure Data Storage
Your data is stored on secure servers protected by strict layers of access control. Only authorised staff may access player account records, and every access is logged for audit purposes.
Full Account Control
You have full control over your account data. Through the settings section, you can update your personal information, manage your privacy preferences, and contact our team for any data-related requests at any time.
Not Sold to Outside Parties
mykad99 does not sell, rent or trade players' personal information to any third party for their marketing purposes. Your data belongs to you, and we fully respect that privacy.
Unsubscribe Option
You have the right to stop receiving marketing communications from us at any time. Simply contact our support team via live chat or email, and we will process your request within a reasonable time.
Licensing Compliance
As a platform operating under an international licence, mykad99 complies with the applicable guidelines and regulations concerning user data protection. This compliance is audited regularly to ensure standards are maintained.
1. Information We Collect
To enable mykad99 to provide you with a complete and secure online betting service, we need to collect several categories of personal information. This collection is done directly through registration forms and interactions with the platform, as well as automatically through your use of our website.
Information you provide directly:
- Full name as stated on your identity card (MyKad)
- Identity card number or passport number
- Date of birth (for age verification — the minimum age requirement is 21 years)
- An active email address
- A mobile phone number registered in Malaysia
- Current residential address
- E-wallet or banking account information for deposit and withdrawal purposes
Information collected automatically:
- Your device's IP address
- Type and version of the web browser used
- Device operating system
- Login session data including date, time and device location
- Records of betting activity and transactions within the platform
- Cookie data and website settings preferences
Collecting personal identification information is part of our responsibility to comply with Know Your Customer (KYC) requirements under the international licence we hold. This is to protect all parties from unlawful activities.
2. How We Use Your Data
Personal data collected by mykad99 is used solely for purposes related to service delivery, platform security and regulatory compliance. We do not use your data for any purpose that violates your privacy.
Specifically, your data is used for the following purposes:
- Account registration and verification — confirming your identity is valid and that you meet the age requirement of 21 years and above
- Financial transaction processing — handling deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency, as well as withdrawals to your registered account
- Account management — managing your profile, game preferences, betting limits and VIP programme
- Security and fraud prevention — detecting suspicious activity and protecting your account
- Customer support — providing assistance via live chat and email in Malay and English
- Service communications — sending important notifications regarding your account, transactions and policy updates
- Legal compliance — meeting reporting and audit requirements under the applicable licence
With your consent, we may also use your data for marketing purposes, such as informing you about current promotions, bonuses and relevant campaigns. You may withdraw this consent at any time by contacting us.
3. Sharing Information with Third Parties
mykad99 applies strict principles when it comes to data sharing. We do not sell, rent or disclose players' personal information to third parties for their own commercial purposes. However, there are limited circumstances where data sharing is necessary and permitted:
- Payment service providers — parties that process your deposit and withdrawal transactions require certain information to complete the fund transfer
- Game software providers — third-party gaming platforms we use may receive session data required to allow games to function properly
- Identity verification services — KYC providers we use for the purpose of verifying players' age and identity
- Competent authorities — where required by law, court order or a relevant regulatory body
- Professional advisers — auditors, lawyers and consultants who are subject to strict confidentiality obligations
Every third party we share data with is bound by strict confidentiality and data protection agreements. They are only permitted to use that data for the agreed purposes and may not use it for any other purpose.
4. Data Security
We implement various technical and organisational measures to protect your personal information from any unauthorised access, disclosure, alteration or destruction. These measures include:
- SSL/TLS encryption on all data communications between your browser and our servers
- Password storage in hashed form using strong cryptographic algorithms
- Role-based access controls for internal staff
- Continuous security monitoring and intrusion detection systems
- Regular data backups at secure, separate locations
- Periodic security testing and system auditing
While we do our best to protect your data, no method of transmitting or storing data over the internet can be guaranteed 100% secure. Should any security breach occur that affects your data, we will notify you promptly in accordance with applicable legal obligations.
5. Cookies and Tracking Technologies
The mykad99 website uses cookies and similar tracking technologies to improve your user experience. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential cookies — required for basic website functions such as login, game sessions and security
- Functional cookies — store your preferences such as language, display settings and remembered login details
- Analytics cookies — help us understand how users interact with the platform for improvement purposes
- Performance cookies — collect information about website performance to ensure a smooth experience
You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of some parts of our platform.
6. Data Storage and Deletion
mykad99 retains your personal data for as long as is necessary to fulfil the purposes stated in this policy, or for as long as required by applicable laws and regulations.
Financial transaction records and betting activity are retained in accordance with the international licensing compliance requirements we hold. These records may need to be kept for a specified period for audit, dispute resolution and legal compliance purposes even after an account is closed.
Once the required retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked to your identity. If you wish to request earlier deletion of your data, please contact our support team, and we will assess your request in accordance with applicable legal obligations.
7. Cross-Border Data Transfers
Because mykad99 operates under an international licence, your personal data may be stored or processed on servers located outside Malaysia. In such cases, we ensure that the data transfer is carried out with adequate protections in line with international data protection standards.
We only transfer data to countries or entities that provide a level of data protection equivalent to or exceeding what is required by applicable regulations. Appropriate data transfer agreements are also put in place where required.
Any cross-border data transfer is carried out solely for service operational purposes and is protected by contracts that bind the receiving party to the security standards we set.
8. Links to Other Sites
The mykad99 platform may contain links to certain third-party websites in specific contexts, such as payment providers. Please note that our Privacy Policy does not apply to any of those external websites.
We recommend that you read the privacy policy of any website you visit outside the mykad99 platform. We are not responsible for the privacy practices or content of third-party websites.
9. Changes to This Privacy Policy
mykad99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or service improvements.
When there are material changes, we will notify you via an in-platform notification or your registered email at least seven days before the changes take effect. Your continued use of our platform after such notification will be considered your acceptance of the updated terms.
You are advised to review this Privacy Policy page periodically to ensure you are always aware of how we handle your personal information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the mykad99 support team is ready to assist through the following channels:
- 24/7 live chat available directly on the mykad99 platform
- Email: [email protected]
We aim to respond to all privacy-related enquiries within a reasonable time. Our support is available in Malay and English for the convenience of all our players.
User Rights under the mykad99 Privacy Policy
As a mykad99 player, you have certain rights regarding your personal data. We respect and support the exercise of these rights.
Right to Access
You have the right to request a copy of the personal data we hold about you. This request can be submitted to our support team at any time.
Right to Rectification
If you find that any personal information we hold is inaccurate or outdated, you have the right to request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your personal data be deleted. Such requests will be assessed based on relevant legal and licensing requirements.
Right to Restriction
You may request that we restrict the processing of your personal data in certain situations, for example while a data accuracy review is in progress.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes. We will honour your objection and stop using your data for that purpose.
Right to Data Portability
You have the right to receive a copy of your personal data in a machine-readable format so that it can be transferred to another service provider if needed.
Register an Account and Start Playing Safely
Your privacy is protected, our platform is licensed, and a welcome bonus is waiting. Register a mykad99 account today and enjoy a 150% bonus of up to RM888 on your first deposit.
Age 21+ only. Please read the Privacy Policy and Terms & Conditions before registering. Gamble responsibly.